Ordering + Account
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We are based out of beautiful Vancouver, British Columbia, Canada. We respectfully acknowledge that the land on which we conduct our business is the unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkʷəy̓əm (Musqueam), sḵwx̱wú7mesh (Squamish) and sel̓íl̓witulh (Tsleil-Waututh) Nations. We are honoured and humbled to have the opportunity to carry out our work on this land.
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We love hearing from our customers! Whether you have a comment, a question, or a complaint, we are here for you!
Email us at hello@jacksonrowe.com
DM us on Instagram @xo_jacksonrowe
DM us on Facebook @jacksonrowe
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If you need to cancel or adjust your order, please email us at hello@jacksonrowe.com as soon as you can.
Because our shipping times are normally very quick, the sooner you contact us, the better. We cannot cancel or make adjustments to your order once it has been shipped.
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When your order ships, you will receive a shipment confirmation email that includes your Canada Post tracking number.
If you did not receive a shipping confirmation email, please email us at hello@jacksonrowe.com and we will do our best to help.
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When you reach the Shopify Checkout screen, under your Order Summary you will see a box with purple text: ADD DISCOUNT CODE.
Click on the text and type in your discount code.
*The use of discount codes on top of the sale price is prohibited. We reserve the right to cancel an order where a discount code has been used*
*Sale prices and discount codes are NOT retroactive and will not apply to orders purchased before the item went on sale. No price adjustments are permitted*
If you have any issues with using a discount code, please email us at hello@jacksonrowe.com and we will try our best to help.
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We love offering our customers a deal, but please keep in mind that all items purchased with a discount code or at a sale price are a FINAL SALE.
- No returns, exchanges, or refunds will be permitted.
- The use of discount codes (including brand ambassador codes) on top of the sale price is prohibited.
- Sale prices and discount codes are NOT retroactive and will not apply to orders purchased before the item went on sale. No price adjustments are permitted.
- We cannot combine shipments. Please place orders carefully.
*Please note: Our Brand Ambassador 15% off promo codes do not apply to our final sale policy. Please feel free to request a return or exchange on these items as long as they meet the criteria above.*
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On our main webpage, top right hand corner, click on the person icon just beside our search option.
Here you can set up different shipping addresses, view previous orders, and manage your wishlist items.
Please email us at hello@jacksonrowe.com with any questions and we'd be happy to help!
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On our main webpage, top right hand corner, click on the person icon just beside our search option.
This will take you to our Customer Login page where you can click the Forgot your Password? link to reset your password.
Please email us at hello@jacksonrowe.com with any questions and we'd be happy to help!
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We accept all major credit cards (Visa, Mastercard, and Discover Card), PayPal, Apple Pay, Jackson Rowe Gift Cards and Jackson Rowe Store Credit.
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Our newsletter is the best way to keep up with everything that's going on with Jackson Rowe. You will receive information about new product launches, what's going on behind the scenes, as well as the odd discount code or two. You don't want to miss out!
Head to the bottom of this page and enter your email address. Upon confirming your email address (check your spam folder for that confirmation email!) you will be on our mailing list. Easy peasy!
About Our Products
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Our goal is to create garments that you can wash, dry, and repeat for seasons to come. We also take pride in the fact that none of our pieces require dry cleaning.
With that in mind, we go out of our way to find fibers that are long-lasting, low-maintenance, and easy to care for. Wash your garment on a warm temperature, preferably the delicate or hand wash cycle. Tumble dry your piece on low, or better yet, hang to dry in a gentle breeze! It's better for the environment.
*We suggest that you hand wash some of our pieces that have a delicate knit or unique details. Please consult the tag on the garment itself or email us at hello@jacksonrowe.com if you are unsure.
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Our Women's and Little Rowe lines are manufactured in factories located in Canada, Mexico, India, and China. All of our manufacturing partners promote sustainable fashion and ethical manufacturing. All mills, wash houses, screen printers, and sewing facilities are monitored and 3rd party certified for compliance with both social and environmental standards. Their supply chain is traceable and they are transparent in their operations at all times.
Our Men's line is manufactured in Canada and China.
Wherever we can, we use environmentally friendly and sustainable fabrics. Here are few examples:
Modal: made from Beech tree pulp, modal is a plant-based material that is completely biodegradable.
Lyocell Modal: A carbon-neutral product with all of the soft and luxurious qualities of modal.
Lyocell: A soft, absorbent fabric that is made from eucalyptus trees that grow quickly without irrigation or the use of pesticides.
GOTS-Certified Organic Cotton: You can learn more about GOTS-certified cotton here
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Remove your jewelry before you swim in chlorine or salt water.
Remove your jewelry before participating in activities that make you work up a sweat.
Wait to put on your jewelry until after you have applied lotion, makeup or perfume.
Remove jewelry if you will be bringing it into contact with something hard. (For example, take off your ring before lifting weights or using gardening equipment.)
Store your plated jewelry where it won’t rub against other hard substances (a soft bag—one per piece of jewelry—is ideal).
Wipe your gold plated jewelry after each use using a soft cloth to remove any dirt or debris. You may also soak it for a few minutes in warm, soapy water and dry it with a soft cloth as needed (or a soft toothbrush to clean small cracks and crevices).
To restore shine, gently rub the surface of your gold-plated jewelry using a soft jewelry cloth.
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Gold plating is a process where a thin layer of gold is bonded onto a base metal. Plating is quite common in the jewelry world, with gold and rhodium being two popular types. This process was invented by an Italian chemist, Luigi Brugnatelli in 1805, the first person to plate a thin coat of gold onto silver.
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Yes, gold plating is real gold but because of how little gold is used, such jewelry doesn’t hold the value of gold.The purity of the gold used in gold plating ranges just like solid gold. The lowest purity is usually 10K and the highest is 24K gold. When it comes to gold plating, the main difference in these types of gold is the color it produces rather than the value. The higher the purity of the gold, the more gold-like the color is. However, the value doesn’t change much because of how little gold is used, regardless of the purity levels.